Returns & Cancellations
We will replace or refund you for any bottle of wine that is damaged, flawed or that the customer finds unsatisfactory. We ask the customer return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked, or flawed. We are also unable to accept return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Please send an email to firstname.lastname@example.org to arrange for the return of corked or flawed product.
All order cancellations must be received before the wine is shipped out. A 10% restocking fee applies for all canceled orders. If an order is canceled after it has shipped, a refund for the wine will be give, minus the restocking fee. Shipping costs will not be refunded.